We understand that when buying online, garments may sometimes not look or fit as expected, so we are happy to issue refunds for online orders only.
Our in-store policy remains that except where required by law (ie faulty garments) it is not company policy to issue refunds for change of mind. We are happy to offer an exchange, or store credit which is valid for 3 months, so we do encourage you to choose carefully and try garments before purchasing in store.
If for any reason you are not happy with the items you have purchased online you are welcome to return it for a full refund. Please package the garment and send it to us within 7 days of receiving it. Provided the item has not been worn and has tags intact, we will issue you a full refund promptly. Unfortunately if it is later than 7 days we may not be able to issue a refund.
If you wish to return any item purchased the cost of the return is not covered by Biba Boutique, this is at your own cost. However if you wish to exchange your item we will cover the cost of sending the new garment to you.
WE DO NOT ACCEPT RETURN OR EXCHANGES ON SALE ITEMS PURCHASED IN STORE IF YOU CHANGE YOUR MIND
If you have a found a garment to have a flaw or a fault please contact us immediately and we will endeavour to replace the garment as soon as possible.
Please be sure to contact us BEFORE sending any return back. You can then courier your item back or deliver it in store to Biba Boutique.
If you are in love with your garment but are not quite happy with the size or colour we won’t hesitate to try and exchange your garment. If we don't have your size or colour available we will process a full refund for you.
SIMPLE STEPS TO RETURN
1. Fill in the returns form included with your order
2. Please take care to package your return, and we would love you to re-use the box that your order arrived in.
4. Please send your return to:
Shop 10 /165 King William Rd
5. Please choose an express trackable shipping method! Unfortunately the unexpected can occur and we are unable to accept responsibility for packages we do not ship ourselves. We expect you to use a courier service, please do not use a standard post as this option is not trackable and can take too long to arrive back which can affect your refund.
Please note these terms are only applicable to online orders. Our in-store policy remains that you are entitled to an exchange or in-store credit note in the event of a change of mind. If a product is faulty, you have the option to choose to have us repair, replace or refund the item in accordance with Australian consumer laws.